If your organization is participating in social media through blogs, Twitter and other social networks –and even if you’re not — it’s only a matter of time before someone rants, makes a negative comment or expresses criticism about some aspect of what you’ve said or done or stand for.

Sometimes the comments demand a...

In case you missed it, something remarkable has happened over the past several years.  Smart marketers using Social Media have been connecting directly with customers in extraordinary ways.

But, while all the attention has focused on Social Media itself and its darling Superstar offspring like  Twitter, Facebook, and YouTube, there’s an ...

Feel like it’s time for your company to put together some social media guidelines but not sure where to start?

Want to see what other companies are doing in this area?  Need some tips on what should be covered?

Establishing clear principles and guidelines for how your employees will conduct themselves in the world of social media is...

Still feeling confused by Twitter Hashtags- those words that start with a # symbol that you keep seeing on Twitter?

Wondering how to start or use a hashtag for your own purposes? Want to find out what a particular hashtag means?

Trying to figure out how to use hashtags for a particular purpose – to share information, to unite around an event...